Alex M. and 650+ other trusted customers
ASHLEY STEEL IVORY HAND WOVEN FLOOR RUG
ASHLEY STEEL IVORY HAND WOVEN FLOOR RUG
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Product Information
Product Information
If you're looking for a rug that blends the latest trends with nostalgia, look no further. Our Flokati rug is made of 100% New Zealand wool that gets better with age. Made in India, it's handmade to perfection.
Shipping and Delivery
Shipping and Delivery
- Free Standard Shipping: We offer free standard delivery Australia-wide on all rug orders.
- Processing Time: Orders are dispatched within 2 business days of payment confirmation.
- Delivery Time: Most rugs arrive within 3-7 business days to metro areas and 5-10 days to regional locations.
- Order Tracking: Once shipped, you’ll receive tracking details by email to monitor your order’s progress.
- Shipping Address: Please double-check your delivery details before ordering. Contact us immediately for corrections — we may not be able to change addresses after dispatch.
- Remote Areas: Some remote locations may experience longer shipping times. We’ll notify you of any delays.
- Damages: If your item arrives damaged, contact us within 48 hours at info@ozknots.com.au and we will resolve the issue.
For all shipping enquiries, please contact info@ozknots.com.au. We aim to make every delivery safe, prompt, and worry-free.
Return & Refund Policy
Return & Refund Policy
- 7-day returns: If you’re not satisfied, request a return or exchange within 7 days of receiving your rug.
- Rugs must be unused, undamaged, and in original packaging.
- For change of mind returns, shipping is at your cost. Faulty or incorrect items are covered by us.
- Refunds are processed within 7 business days once your returned rug is inspected.
- Returns aren’t accepted for sale items, custom orders, or gift cards.
- For help, email us: info@ozknots.com.au
Your satisfaction is our priority. Shop with confidence!
- Fun Facts
- Rugs are over 5,000 years old
- Fun Facts
- The world’s oldest surviving rug is 2,500 years old
- Fun Facts
- It can take nearly a year to make one hand-knotted rug
- Fun Facts
- Rugs were once symbols of power and prestige
- Fun Facts
- No two handmade rugs are exactly the same
What Our Customers Say
Don't just take our word for it - see what our satisfied customers have to say about their experience.
This product has completely transformed our business. The quality is exceptional and the customer service is outstanding.
Outstanding service and incredible results! This has exceeded all our expectations and helped us achieve our goals faster than we thought possible.
The attention to detail and customer support is phenomenal. I've never experienced such professional service. Highly recommended!
Game-changer for my business! The quality and reliability have made such a difference. I can't imagine working without this now.
This product has completely transformed our business. The quality is exceptional and the customer service is outstanding.
Outstanding service and incredible results! This has exceeded all our expectations and helped us achieve our goals faster than we thought possible.
The attention to detail and customer support is phenomenal. I've never experienced such professional service. Highly recommended!
Game-changer for my business! The quality and reliability have made such a difference. I can't imagine working without this now.
Do you offer free shipping within Australia?
Yes, we offer free standard shipping across Australia on all orders unless otherwise stated. Express shipping options are also available at checkout for an additional cost.
How long does delivery take after placing an order?
Most orders are processed within 1–2 business days. Delivery within metro areas usually takes 3–7 business days, while regional areas may take a little longer depending on the courier service.
Can I return or exchange a rug if I change my mind?
Yes, we accept returns within 14 days of delivery as long as the rug is unused, in original packaging, and in resellable condition. Please contact our support team to initiate a return before sending the item back.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and other secure online payment options available during checkout. All transactions are processed safely through Shopify’s encrypted payment gateway.
How do I care for and maintain my rug?
Regular vacuuming and gentle spot cleaning with mild detergent are recommended. Avoid direct sunlight exposure for extended periods to maintain color vibrancy. For deep cleaning, we advise professional rug cleaning services.