Contact Us

If you need immediate assistance please call:

Phone: +61 - 426 506 242

Mail: info@ozknots.com.au

Address: 22 Fatham Dr Wyndham vale 3024 (No Retail Sales)

Mon to Fri : 10:00 am - 6:00 pm

Sat to Sun : 11:00 a.m. – 2:00 p.m.

Connet with us

If you have any queries and questions, please fill out the form below.

Find quick answers to your most common questions about orders, shipping, and returns.

Frequently Asked Questions

Do you offer free shipping within Australia?

Yes, we offer free standard shipping across Australia on all orders unless otherwise stated. Express shipping options are also available at checkout for an additional cost.

How long does delivery take after placing an order?

Most orders are processed within 1–2 business days. Delivery within metro areas usually takes 3–7 business days, while regional areas may take a little longer depending on the courier service.

Can I return or exchange a rug if I change my mind?

Yes, we accept returns within 14 days of delivery as long as the rug is unused, in original packaging, and in resellable condition. Please contact our support team to initiate a return before sending the item back.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and other secure online payment options available during checkout. All transactions are processed safely through Shopify’s encrypted payment gateway.

How do I care for and maintain my rug?

Regular vacuuming and gentle spot cleaning with mild detergent are recommended. Avoid direct sunlight exposure for extended periods to maintain color vibrancy. For deep cleaning, we advise professional rug cleaning services.